Privacy policy

INFOQUS PRIVACY POLICY

Effective Date: August 5, 2025

This Privacy Policy describes how InFoqus ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit or interact with our website and services, make purchases, or communicate with us in any way (collectively, the "Services").

We are powered by Shopify, which helps us operate our online store and deliver the Services to you.

By using our Services, you agree to the terms of this Privacy Policy and consent to the collection, use, and sharing of your information as described below.

1. INFORMATION WE COLLECT

We collect the following types of personal information, either directly from you, automatically through your use of the Services, or from third parties:

Identifiers and Contact Information

Name, shipping and billing address, phone number, email address

Payment and Transaction Information

Payment method, order history, transaction details

(Note: We do not store full credit or debit card numbers. Payments are securely processed via Shopify.)

Account Information

Login credentials, preferences, and settings

Communications

Messages, inquiries, reviews, or support tickets

Device and Usage Data

IP address, browser type, device type, time zone, and interactions with our website

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes, each supported by the legal basis indicated:

- Fulfill orders and provide the Services — necessary for the performance of a contract with you

- Process payments and manage transactions — necessary for the performance of a contract with you

- Create and manage your account — necessary for the performance of a contract with you

- Provide shipping and customer support — necessary for the performance of a contract with you

- Send service-related communications and updates — necessary for the performance of a contract with you

- Improve and personalize your shopping experience — based on our legitimate interest in operating and improving our business

- Show you relevant products and ads — based on our legitimate interest in marketing our Services, or your consent where required by applicable law

- Detect, prevent, and respond to fraud or misuse — based on our legitimate interest in protecting our business and users

- Comply with legal obligations or enforce our Terms of Service — necessary to comply with a legal obligation

3. SHARING OF INFORMATION

We may share your information in the following situations:

- With Shopify for order processing, hosting, analytics, and advertising infrastructure

- With Klaviyo for email marketing and customer communication

- With Meta (Facebook/Instagram) for advertising and retargeting

- With other service providers assisting with operations such as payment processing, shipping, support, and analytics

- With legal authorities, regulators, or law enforcement if required by law or necessary to protect rights and safety

- With affiliates or in business transfers, such as mergers, acquisitions, or restructurings

All third-party service providers are required to handle your data in accordance with applicable privacy laws and are only permitted to use your data to provide services to us.

4. DATA PROCESSED BY SHOPIFY

Your data may also be processed by Shopify as part of our store operations. Shopify may use your information—along with data from other merchants—to improve services and offer enhanced features such as personalized advertising.

To learn how Shopify uses your data and how to manage your rights under Shopify's control, visit:

- Shopify Privacy Policy: https://www.shopify.com/legal/privacy

- Shopify Privacy Portal: https://privacy.shopify.com

5. DATA RETENTION

We retain your personal information as long as necessary to:

- Maintain your account

- Complete transactions

- Comply with legal obligations

- Resolve disputes

- Enforce our policies

When your data is no longer required for these purposes, we will delete or anonymize it in accordance with applicable law.

6. SECURITY

We use technical and organizational safeguards to protect your personal information. However, no system is 100% secure. Please avoid sending sensitive data through unsecured communication channels.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

- Access the personal information we hold about you

- Request correction or deletion of your data

- Opt out of certain data sharing or marketing

- Withdraw consent for data processing (where applicable)

- Request data portability

- Object to or restrict specific processing activities

If you are located in the European Economic Area (EEA) or United Kingdom, these rights are provided under the General Data Protection Regulation (GDPR) or UK GDPR respectively. You also have the right to lodge a complaint with your local supervisory authority.

To exercise any of these rights, contact us at clientcare@infoqus.store. We may request verification before processing certain requests. You may also appoint an authorized agent to act on your behalf, subject to proof of authorization.

We will never discriminate against you for exercising your privacy rights.

8. MARKETING PREFERENCES

You may opt out of promotional emails at any time by using the unsubscribe link in the email. You may still receive transactional messages (e.g., order confirmations or support emails).

9. TARGETED ADVERTISING & DO NOT TRACK

We may use your data for personalized advertising through platforms including Meta (Facebook/Instagram). You can opt out of data sharing for advertising purposes by visiting our Data Sharing Opt-Out page:

https://infoqus.store/pages/data-sharing-opt-out

You may also use the Global Privacy Control (GPC) signal in supported browsers to indicate your opt-out preference.

We do not currently respond to browser-based "Do Not Track" signals.

10. CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal information, contact us at clientcare@infoqus.store to request deletion.

11. INTERNATIONAL TRANSFERS

We are based in the United States and your data may be transferred to and processed in the U.S., Canada, or other countries outside your country of residence. For transfers from the EEA or UK, we rely on appropriate legal safeguards, including Standard Contractual Clauses approved by the European Commission, or adequacy decisions under applicable data protection laws.

12. THIRD-PARTY LINKS

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or terms of any third-party platforms you choose to access.

13. CHANGES TO THIS PRIVACY POLICY

We may update this policy to reflect changes in our practices, legal obligations, or operations. If we make significant changes, we will provide notice as required by law and update the "Effective Date" at the top.

14. CONTACT INFORMATION

For any questions, technical help, or issues with your order, please reach out to:

clientcare@infoqus.store