Refund policy

Effective Date: July 16, 2026

This Refund Policy applies to all purchases from inFoqus (INFOQUSSTORE LLC, "we," "us," or "our") at infoqus.store.

Digital Products — All Sales Final

Due to the nature of digital products, all sales from inFoqus are final. Once download links are delivered and accessed, we are unable to offer returns, exchanges, or refunds except in the limited circumstances described below.

By completing your purchase, you consent to the immediate delivery and access of your digital products and acknowledge that all sales are final.

Why All Sales Are Final

Digital products are instantly accessible and non-returnable in the traditional sense. Once purchased, you receive immediate access to the full product files, making it impossible to verify whether they have been copied, stored, or shared.

Before You Purchase

To ensure you're fully informed before buying:

- Carefully review all product descriptions and preview images
- Confirm that your editing software supports the delivered file formats — .XMP presets for desktop Lightroom and Photoshop, and .DNG files for mobile Lightroom
- Contact us at clientcare@infoqus.store with any pre-purchase questions

What We Guarantee

We stand behind our products with:

- Working download links for 30 days after purchase
- Technical support for installation and basic usage
- Re-delivery of files if you experience download issues within 30 days

Refunds — Exceptional Circumstances

We may consider refunds only in the following cases:

- A verified technical issue prevents you from accessing your files, even after our support team has attempted resolution — request within 30 days of purchase
- A significant factual misrepresentation in the product listing (for example, wrong file format or missing promised contents) — request within 30 days of purchase
- A duplicate accidental purchase — request within 24 hours of purchase

To request a refund under these circumstances, contact clientcare@infoqus.store within the applicable window above. Include a detailed explanation and any supporting evidence (such as screenshots, order confirmation, or error messages).

Approved refunds will be processed within 5–10 business days to your original payment method.

Chargebacks and Fraud Protection

Fraudulent or bad-faith chargebacks and refund claims may result in permanent account suspension. We reserve the right to report such activity to payment processors, financial institutions, and legal authorities for further investigation.

Chargebacks filed under false pretenses may constitute fraud and could carry legal consequences under applicable laws.

Contact Information

For any questions, technical help, or issues with your order, please reach out to:

clientcare@infoqus.store